How My Plan Manager protects you from NDIS fraud and what you can do too

Fraud is a growing concern for everyone, and scammers are constantly finding new ways to target people online. As Australia’s largest plan manager, protecting your data and your National Disability Insurance Scheme (NDIS) funding is our top priority.

We’ve put strong measures in place to prevent fraudulent activity and pick up on honest mistakes (like incorrect line items in claims), so you can feel confident your funds are being managed properly and securely.

Here's what we do to keep your information safe – and some simple steps you can take to protect your data as well.

Accreditation and training

We take every precaution to protect your data with systems that meet (and exceed) industry standards. We’re proud to hold ISO 27001 accreditation, the globally recognised standard for information security management. In plain terms, that means we follow strict, audited processes for how your information is stored, accessed, and protected.

But education is just as important as technology. We invest heavily in training our team to spot and manage fraudulent communications, with regular testing to keep their skills sharp.

Every time you or a provider contacts us for private information, our staff follow precise proof-of-identity checks. And, in the rare event privacy is breached, we have robust policies in place to minimise any risk and prevent fraud.

Client-focused technology

We’ve invested in powerful, client-focused technology designed to keep your NDIS funding safe and compliant. Every claim we receive goes through more than 30 automated checks to ensure payment integrity and make sure it adheres to the NDIS Pricing Arrangements and Price Limits.

This technology works hard behind the scenes, blocking more than 250,000 non-compliant claims, and preventing more than $310 million from being incorrectly paid in the last financial year alone. For you, that means more of your budget stays available for the supports you need.

As Australia’s largest and leading NDIS plan manager, vigilantly monitoring for fraudulent activity and incorrect transactions is a critical part of what we do, so you can feel confident your funds are protected.

Working with the National Disability Insurance Agency

We’re proud to play an active role in protecting the integrity of the NDIS. That’s why we work closely with the NDIS Quality and Safeguards Commission and regularly collaborate with the Fraud Fusion Taskforce – a multi-agency initiative led by the National Disability Insurance Agency (NDIA) and Services Australia.

Using smart technology that brings together data, analytics, and reporting, we’re able to share meaningful insights with these bodies to help shape strategy and strengthen the fight against fraud. We’re committed to preventing organised crime, protecting participants, and helping to keep the NDIS sustainable for the future.

What you can do to help protect yourself

With choice and control at the heart of the NDIS, we want you to feel confident and empowered to safeguard your plan.

Here are some simple actions you can take to do just that:

Choose SMS notifications

Opt in to receive SMS alerts every time a provider submits an invoice. These messages show who’s claiming from your plan and how much they’re charging. If something doesn’t look quite right, or you have a question, contact us and we’ll help you check it out.

To start receiving SMS notifications, call us on 1800 958 018 (8am-5.30pm SA time, Monday to Friday).

Check your consent permissions

We only share your details with people who you’ve officially authorised through ‘Consent to share’ paperwork. Keeping this up to date helps protect your privacy.

Not sure who you’ve given consent to or need to make changes? Call us on 1800 958 018 and we’ll help.

Keep your contact details up to date

Make sure your phone number and email address on our files are always current so you never miss important communication from us.

Never share your MyGov log in details

Your log in details are private, and you shouldn’t share them with anyone. If you receive suspicious requests to access your accounts, let us and/or the NDIA know immediately.

Monitor your spending

Regularly check the My Plan Manager client portal to track your spending and confirm your supports are being claimed correctly. If something looks unusual, or you want help verifying invoices, contact us.

Keep your devices secure

Avoid sharing your phone, laptop, or tablet with anyone. Others may be able to access your private accounts and change your personal information if they have access to your devices.

Report suspected fraud

If you think someone is misusing NDIS funds you can report suspected fraud or non-compliance by calling the NDIS Fraud Reporting and Scams Helpline on 1800 650 717 or emailing fraudreporting@ndis.gov.au.

You can contact the NDIS Quality and Safeguards Commission too.

We’re here to help

At My Plan Manager, we’re committed to protecting your data, your funding, and your confidence in the NDIS. With strong systems and a dedicated team, we’re working hard every day to keep your funding secure, so you can focus on what really matters: living life your way.

If you ever have questions or concerns, we’re only a call or email away. You can email us at enquiries@myplanmanager.com.au or call us on 1800 958 018 from 8am-5.30pm (SA time), Monday to Friday. Together, we can keep your plan safe, and your NDIS journey stress free.