Supporting NDIS participants across Australia
Have greater control over your NDIS participant journey, NDIS plan, and NDIS funding with My Plan Manager - Australia's #1.
We support people Australia-wide with plan management that's secure, fast, supportive and enhanced by a simple-to-use client portal and mobile app and advanced anti-fraud technology.
Trust
Almost 50,000 NDIS participants supported
Reliability
60,000+ providers in our network
Expertise
Australia’s first and most experienced plan manager
Australia-wide
Supporting people with disability across the nation
Choose Australia’s top NDIS plan manager
Each of our 50,000+ clients has a different reason for choosing us to be their NDIS plan manager.
Some place their trust in our anti-fraud technology and the protection it offers them and their funding. Some enjoy staying in control of their budget with the help of our user-friendly client portal. And some share our values and want support from a team that’s kind, genuine, innovative and inclusive.
We have clients who tell us they like being able to pick up the phone to speak with our friendly NDIS experts, and others who appreciate the way we rally behind the nation’s disability community.
But no matter where they live – from the bush to the beach, and in between – our clients have one thing in common. Us! Australia’s #1 NDIS plan manager.
The benefits our clients enjoy
From our expertise and tailored support for participants, through to our values, tools and sophisticated tech, we’ve developed a market reputation as an NDIS plan management powerhouse.
Our clients benefit from everything we bring to table as Australia’s first and largest plan manager – leaning on the support of the nation’s leading provider so they can stay in control of their NDIS funding and their lives.
Here’s what we have to offer.
More clarity, less confusion
Getting the most from your NDIS plan starts with understanding how your unique NDIS funding works. We’ll turn confusion into clarity with tailored guidance and help set you up for success.
More time, less admin
Say goodbye to that stack of invoices and pile of sticky notes. We’ll deal with your providers, process your invoices, and speak with the National Disability Insurance Agency about your claims so you don’t have to.
More control, less guesswork
Our client portal (web and app) will show you your NDIS budget and claims history in real time, and you’ll be able to use it to submit invoices and reimbursement requests too. That means you’ll know exactly how much funding you have available, which claims have been processed, and which payments have been made.
More compliance, less concern
Every invoice we process undergoes more than 30 automated checks to ensure it’s compliant with National Disability Insurance Agency requirements, so we can keep your funding secure and deliver speedy, accurate payments for everyone.
More connection, less isolation
We’re committed to creating an inclusive Australia where everyone has the opportunity to reach their full potential. Our values centre around being kind, genuine, innovative and inclusive, and drive everything we do.
Client success stories
My Plan Manager has been great. I like using the client portal and getting an SMS whenever an invoice has been raised to see what’s happening. They’re on the ball if a claim isn’t right and they know what the requirements are.
Adrian (Brother of Linda, a longstanding client of My Plan Manager)
Stay in control with our client portal
Our client portal (web and app) not only lets you and your chosen supporters submit invoices and claims for reimbursement, but it also provides an easy-to-use tool that ensures you stay in control of your NDIS funding.
See what you have, how much you've spent, what you've spent it on, and how much is left – anywhere, anytime.
Resources for NDIS participants
Keeping your information safe
Keeping your information safe and secure is vital. If you want other people – like family members or support coordinators – to be able to access information and discuss your plan with us, you’ll need to complete a Client Consent to Obtain and Release Information form, so we know who to provide that access to.
You can fill the form out on your computer or print it and complete it in writing. Once you’ve filled it out, please email it to enquiries@myplanmanager.com.au or mail it to us c/o My Plan Manager at Level 9, 400 King William Street, Adelaide SA 5000.
Your rights
Every NDIS provider – registered or not – is required to adhere to the NDIS Code of Conduct.
If you have concerns about any of your providers, there are people who can help. You can contact the NDIS Quality and Safeguards Commission or call My Plan Manager on 1800 958 018. You can also email us at enquiries@myplanmanager.com.au.
FAQs for NDIS participants
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